Account
How to confirm your email and phone number?
Follow these steps to verify your email:
- Log into your profile.
- Click the “Confirm email” button.
- Check your inbox for an email with a confirmation link and click it. If you don’t see the email, check your Spam folder.
- If you have any issues, contact support.
To verify your phone number:
- Log into your profile.
- Enter your phone number.
- Click “Confirm number” and enter the code received via SMS.
- If you didn’t receive the SMS, click “Resend SMS” and try again.
- If you face any difficulties, contact support.
How to recover your password?
If you forgot your password, follow these steps:
- Click the “Reset password” button on the login page.
- Enter the email you used during registration.
- Check your inbox for a reset link and follow the instructions.
Cash Transactions
How to make a deposit?
- Go to the “Cashbox” section.
- Choose a payment method that suits you.
- Enter the amount and follow the instructions on the payment page.
- If a bonus is available, activate it before making a deposit.
- Pay attention to currency conversion, if applicable.
How to withdraw funds?
Before requesting a withdrawal, make sure:
- Your phone number and email are verified.
- You have wagered your last deposit at least three times. You can check this on the withdrawal page.
- If you used bonus funds, you must have made a deposit within the last 30 days.
- You have completed any active bonus conditions.
- Your payment details are correct.
- Your documents are verified. Uploading them in advance will speed up the process.
What are the terms for processing withdrawal requests?
Withdrawal requests are typically processed within 24 to 36 hours. However, the process can be quicker if you upload your documents in advance.
Can I use multiple payment methods
Yes, you can make a deposit in your account using any convenient payment method available in the “Cashbox” section. If you cannot create a request for a previously used payment method, then you can choose any of the available methods. Please note that additional checks may be required in this case.
Verification
How to verify your identity?
Upload one of the following documents:
- Driver’s license
- ID card
- Passport (both sides)
Your document must show:
- Your full name
- Date of birth (matching your profile)
- Document number and issue date
- Expiration date (if applicable)
The document must be clear and fully visible in the photo.
How long will it take to process my documents?
If you have an active withdrawal request, your documents will be processed faster. Otherwise, they are reviewed in the order they are received.
Why is my address necessary?
Some countries are restricted from playing at Raptor Wins Casino. Your address verification ensures compliance with these rules.
Why do I need to take a selfie with my passport?
This is a security measure to prevent fraud and unauthorized use of your identity.
Why is a bank statement necessary for verification?
The statement is required to confirm the ownership of an unnamed bank card.
Why can’t I upload multiple cards to my profile at once?
Do not add payment methods that you do not use to your profile. But you can download all the bank cards that were used to make deposits.