Raptor Wins FAQ

At Raptor Wins Casino, we aim to make everything clear and easy for you. Below, you'll find answers to common questions about accounts, payments, and verification.

Account

How to confirm your email and phone number?

Follow these steps to verify your email:

To verify your phone number:


How to recover your password?

If you forgot your password, follow these steps:


Cash Transactions

How to make a deposit?


How to withdraw funds?

Before requesting a withdrawal, make sure:

  1. Your phone number and email are verified.
  2. You have wagered your last deposit at least three times. You can check this on the withdrawal page.
  3. If you used bonus funds, you must have made a deposit within the last 30 days.
  4. You have completed any active bonus conditions.
  5. Your payment details are correct.
  6. Your documents are verified. Uploading them in advance will speed up the process.

What are the terms for processing withdrawal requests?

Withdrawal requests are typically processed within 24 to 36 hours. However, the process can be quicker if you upload your documents in advance.


Can I use multiple payment methods

Yes, you can make a deposit in your account using any convenient payment method available in the “Cashbox” section. If you cannot create a request for a previously used payment method, then you can choose any of the available methods. Please note that additional checks may be required in this case.


Verification

How to verify your identity?

Upload one of the following documents:

Your document must show:

The document must be clear and fully visible in the photo.


How long will it take to process my documents?

If you have an active withdrawal request, your documents will be processed faster. Otherwise, they are reviewed in the order they are received.


Why is my address necessary?

Some countries are restricted from playing at Raptor Wins Casino. Your address verification ensures compliance with these rules.


Why do I need to take a selfie with my passport?

This is a security measure to prevent fraud and unauthorized use of your identity.


Why is a bank statement necessary for verification?

The statement is required to confirm the ownership of an unnamed bank card.


Why can’t I upload multiple cards to my profile at once?

Do not add payment methods that you do not use to your profile. But you can download all the bank cards that were used to make deposits.

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For all new players